*Please note: this number does not include Priority 1 patients or patients currently receiving treatment.
We treat the most critically ill or seriously injured patients first. Learn More about our Mobile Check-In & Triage polices >
We treat the most critically ill or seriously injured patients first. Learn More about our Mobile Check-In & Triage polices >
Due to increased wait times, we are implementing a mobile check-in service to help decrease in-hospital wait times and facilitate quicker patient care.
Check in from the comfort and safety of your own home.
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To start the check-in process, click the link above for online check-in OR text "PAWS" to 34947. You will then receive two text messages that will prompt you to complete a registration and questionnaire. Our receptionists will constantly be monitoring our "online waiting room.” This allows you to wait in the comfort of your home while helping us decrease the in-hospital wait times. You also are welcome to come in and wait in the lobby. Please bring snacks and supplies to prepare for long wait times (sometimes 6-8 hours) that can be typical in an ER setting.
If you choose to wait from home: when it is almost your pet’s turn, a staff member will contact you to head into the hospital. If you choose to wait from home, you will still experience a wait time once called into the hospital, as the online waiting room is intended to reduce wait times (in hospital) but cannot eliminate them. Upon arriving at the hospital, a receptionist will finish checking you in. Once your pet is taken back to triage, you will be escorted to an exam room where you can wait comfortably while the doctor takes a look at your pet. More information on what to expect upon arriving to the hospital > |
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Frequently Asked Questions for Mobile Check-in:
What happens if I opt out of text messages?
A staff member will call you to communicate instead of sending text messages.
Am I able to reserve a spot in to come in?
No, you are not able to reserve an appointment time. If you are unable to bring your pet in when you are called in, we will have to take your pet out of the que and you will have to sign back in when you are available.
What happens if I do not have a cell phone and I come into the hospital to have my pet seen?
If you have not checked in online prior to coming in, one of our receptionists will get you checked in to ER Express and depending on the condition of your pet, we will either have a technician triage your pet to see if they need to be seen right away or if they are stable we will ask you to return home to wait until it is your pet's turn to be seen.
What if I am unsure if my pet needs to be seen?
You can always call us at the hospital if you have any questions. (410)-420-7297
What if I decide I no longer want/need to have my pet seen?
Reply “9” to cancel your request to be seen at any time or feel free to call the hospital and let our receptionists know so we can take your pet out of the waiting queue.
How do I know if my pet’s condition is critical and needs to be brought in ASAP vs. stable and able to wait their turn?
We understand it can be confusing when your pet is sick if they need to be rushed into the hospital or not, so we always encourage you to call us at the hospital and we are always happy to answer your questions.
Do you take patients in the order they are checked in? Are you able to give an estimated wait time for my pet to be seen?
We try to take patients in the order they are checked in but they are also triaged by a three tier system, with priority 1 patients always seen first.
Priority 1: May survive if life-saving measures are applied
*Examples: poisoning, collapse, bloat (GDV), active seizures, allergic reactions, traffic accident, difficulty breathing, urinary tract blockage, and heat stroke.
Priority 2: Likely to survive if care is given within hours.
*Examples: closed fractures, diarrhea, actively vomiting, bowel obstruction, and urinary tract infections.
Priority 3: Non-life-threatening conditions.
*Examples: skin conditions, ear infections, lameness, abscess, minor wounds, sore eyes/ears, and chronic diseases.
I live an hour away, will I have enough time to arrive at the hospital once you have contacted me to be seen?
Yes! Once we send you a text to head into the hospital, we ask that you call us to let us know you are on your way and we will reserve your spot for you pet.
A staff member will call you to communicate instead of sending text messages.
Am I able to reserve a spot in to come in?
No, you are not able to reserve an appointment time. If you are unable to bring your pet in when you are called in, we will have to take your pet out of the que and you will have to sign back in when you are available.
What happens if I do not have a cell phone and I come into the hospital to have my pet seen?
If you have not checked in online prior to coming in, one of our receptionists will get you checked in to ER Express and depending on the condition of your pet, we will either have a technician triage your pet to see if they need to be seen right away or if they are stable we will ask you to return home to wait until it is your pet's turn to be seen.
What if I am unsure if my pet needs to be seen?
You can always call us at the hospital if you have any questions. (410)-420-7297
What if I decide I no longer want/need to have my pet seen?
Reply “9” to cancel your request to be seen at any time or feel free to call the hospital and let our receptionists know so we can take your pet out of the waiting queue.
How do I know if my pet’s condition is critical and needs to be brought in ASAP vs. stable and able to wait their turn?
We understand it can be confusing when your pet is sick if they need to be rushed into the hospital or not, so we always encourage you to call us at the hospital and we are always happy to answer your questions.
Do you take patients in the order they are checked in? Are you able to give an estimated wait time for my pet to be seen?
We try to take patients in the order they are checked in but they are also triaged by a three tier system, with priority 1 patients always seen first.
Priority 1: May survive if life-saving measures are applied
*Examples: poisoning, collapse, bloat (GDV), active seizures, allergic reactions, traffic accident, difficulty breathing, urinary tract blockage, and heat stroke.
Priority 2: Likely to survive if care is given within hours.
*Examples: closed fractures, diarrhea, actively vomiting, bowel obstruction, and urinary tract infections.
Priority 3: Non-life-threatening conditions.
*Examples: skin conditions, ear infections, lameness, abscess, minor wounds, sore eyes/ears, and chronic diseases.
I live an hour away, will I have enough time to arrive at the hospital once you have contacted me to be seen?
Yes! Once we send you a text to head into the hospital, we ask that you call us to let us know you are on your way and we will reserve your spot for you pet.