Mobile Check-in
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*Please note: this number does not include Priority 1 patients or patients currently receiving treatment
We have some exciting news to share, we are now implementing online/mobile check-in! What does this mean? You can now register your pet to be seen before you even leave the comfort and safety of your home! To start the check-in process, text "PAWS" to 34947. You will then receive two text messages that will prompt you to complete a registration and questionnaire. Our receptionists will constantly be monitoring our "online waiting room.” This allows you to wait in the comfort of your home while helping us decrease the in-hospital wait times and facilitate quicker patient care. Please be patient and wait at home until you are contacted to be seen, unfortunately at times our wait time can be several hours long and we would hate for you to wait in the parking lot. When it is almost your pet’s turn, a staff member will contact you to head into the hospital. Upon arriving at the hospital, a receptionist will finish checking you in. Once your pet is taken back to triage, you will be escorted to an exam room where you can wait comfortably while the doctor takes a look at your pet. Our doctors are currently communicating over the phone so we ask that you please bring your cell phone with you. We also allow you to wait in your car if you wish during your pet's exam. Frequently Asked Questions: |
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What happens if I opt out of text messages?
A staff member will call you to communicate instead of sending text messages.
Am I able to reserve a spot in to come in?
No, you are not able to reserve an appointment time. If you are unable to bring your pet in when you are called in, we will have to take your pet out of the que and you will have to sign back in when you are available.
What happens if I do not have a cell phone and I come into the hospital to have my pet seen?
If you have already checked in online and our receptionists have called you to come in, we will place you in an exam room and allow you to use our clinic cell phone to communicate with one of our doctors. If you have not checked in online prior to coming in, one of our receptionists will get you checked in to ER Express and depending on the condition of your pet, we will either have a technician triage your pet to see if they need to be seen right away or if they are stable we will ask you to return home to wait until it is your pet's turn to be seen.
What if I am unsure if my pet needs to be seen?
You can always call us at the hospital if you have any questions. (410)-420-7297
What if I decide I no longer want/need to have my pet seen?
Reply “9” to cancel your reservation at any time or feel free to call the hospital and let our receptionists know so we can take your pet out of the waiting que.
How do I know if my pet’s condition is critical and needs to be brought in ASAP vs. stable and able to wait their turn?
We understand it can be confusing when your pet is sick if they need to be rushed into the hospital or not, so we always encourage you to call us at the hospital and we are always happy to answer your questions.
Do you take patients in the order they are checked in? Are you able to give an estimated wait time for my pet to be seen?
We try to take patients in the order they are checked in but they are also triaged by a three tier system, with priority 1 patients always seen first.
Priority 1: May survive if life-saving measures are applied.
*Examples: poisoning, collapse, bloat (GDV), actively seizures, allergic reactions, traffic accident, difficulty breathing, urinary tract blockage, and heat stroke.
Priority 2: Likely to survive if care is given within hours.
*Examples: closed fractures, diarrhea, actively vomiting, bowel obstruction, and urinary tract infections.
Priority 3: Non-life-threatening conditions.
*Examples: skin conditions, lameness, abscess, minor wounds, sore eyes/ears, and chronic diseases.
I live an hour away, will I have enough time to arrive at the hospital once you have contacted me to be seen?
Yes! Once we send you a text to head into the hospital, we ask that you call us to let us know you are on your way and we will reserve your spot for you pet.
Myself or someone in my household is immune compromised and we are self quarantining, are you able to provide curbside service?
Yes, when you arrive at the hospital we ask that you please call and let us know you are outside. One of our receptionist will get you checked in over the phone and one of our technicians will meet you outside to accompany your pet inside. We are also able to take payments over the phone for the check out process.
What happens if myself or someone in my household is currently diagnosed with COVID19?
If possible, we ask if someone outside of the household is able to bring your pet in to be seen. If no one else is available to bring your pet in and they need to be seen, we would proceed with curbside service and one of our technicians will wear appropriate PPE when accompanying your pet inside the hospital.
A staff member will call you to communicate instead of sending text messages.
Am I able to reserve a spot in to come in?
No, you are not able to reserve an appointment time. If you are unable to bring your pet in when you are called in, we will have to take your pet out of the que and you will have to sign back in when you are available.
What happens if I do not have a cell phone and I come into the hospital to have my pet seen?
If you have already checked in online and our receptionists have called you to come in, we will place you in an exam room and allow you to use our clinic cell phone to communicate with one of our doctors. If you have not checked in online prior to coming in, one of our receptionists will get you checked in to ER Express and depending on the condition of your pet, we will either have a technician triage your pet to see if they need to be seen right away or if they are stable we will ask you to return home to wait until it is your pet's turn to be seen.
What if I am unsure if my pet needs to be seen?
You can always call us at the hospital if you have any questions. (410)-420-7297
What if I decide I no longer want/need to have my pet seen?
Reply “9” to cancel your reservation at any time or feel free to call the hospital and let our receptionists know so we can take your pet out of the waiting que.
How do I know if my pet’s condition is critical and needs to be brought in ASAP vs. stable and able to wait their turn?
We understand it can be confusing when your pet is sick if they need to be rushed into the hospital or not, so we always encourage you to call us at the hospital and we are always happy to answer your questions.
Do you take patients in the order they are checked in? Are you able to give an estimated wait time for my pet to be seen?
We try to take patients in the order they are checked in but they are also triaged by a three tier system, with priority 1 patients always seen first.
Priority 1: May survive if life-saving measures are applied.
*Examples: poisoning, collapse, bloat (GDV), actively seizures, allergic reactions, traffic accident, difficulty breathing, urinary tract blockage, and heat stroke.
Priority 2: Likely to survive if care is given within hours.
*Examples: closed fractures, diarrhea, actively vomiting, bowel obstruction, and urinary tract infections.
Priority 3: Non-life-threatening conditions.
*Examples: skin conditions, lameness, abscess, minor wounds, sore eyes/ears, and chronic diseases.
I live an hour away, will I have enough time to arrive at the hospital once you have contacted me to be seen?
Yes! Once we send you a text to head into the hospital, we ask that you call us to let us know you are on your way and we will reserve your spot for you pet.
Myself or someone in my household is immune compromised and we are self quarantining, are you able to provide curbside service?
Yes, when you arrive at the hospital we ask that you please call and let us know you are outside. One of our receptionist will get you checked in over the phone and one of our technicians will meet you outside to accompany your pet inside. We are also able to take payments over the phone for the check out process.
What happens if myself or someone in my household is currently diagnosed with COVID19?
If possible, we ask if someone outside of the household is able to bring your pet in to be seen. If no one else is available to bring your pet in and they need to be seen, we would proceed with curbside service and one of our technicians will wear appropriate PPE when accompanying your pet inside the hospital.